| Service Content
Allow TSTI a chance to provide after service for you
Product consultation service
Provide explanations for product specifications and services, with on-line real time required relevant information.
Customer service system
On customer site service
TSTI customer service system records every repair service and follow-up until repair completed.
- Provide host maintenance service under warranty, with customer service system recording.
- Provide host maintenance service according to service level with contracted customer.
- On-line with telephone fault identification and provide simple fault resolutions.
- With customer service personnel input to customer service system for status inquiry.
- Contact service personnel in the area for on customer site service.
- Provide centralized window for repairing.
- Provide website repair service and progress inquiry.
Technical consultation e-mail http://0800.etatung.com.tw
Extended warranty service
TSTI extended warranty service aims at providing extended warranty service in addition to hardware basic standard service. Extended warranty can be upgraded to the service included in the original maker warranty, optional Service Level Agreement can be selected to match your IT equipment maintenance requirements.
Maintenance agreement signing
Time is money, when the equipment is on halt, followed with production efficacy lowered, revenue business opportunity run off, and customer satisfaction lowered. And TSTI provided custom made service of hardware and on customer site over warranty product service, can match with required repair response time, so that unexpected hardware malfunction could be repaired rapidly, such that down time damage could be lowered to minimum, and production efficacy increased. Presently, various warranty period, or call count and time count match with various warranty options, so as to provide optimum extended service with reasonable cost.
Computer & IT equipments moving service
Provide project planning for moving computer equipments, including backup of major data, and recovery setting services.
System up-grade service
Prior to system up-grade, in accordance with customer requirement, conduct overall analysis, provide the following services：
- Host expanding：Provide services for various HP products with extended memory, CPU, interface cards, hard disk and system related hardware interconnection service, as well as conduct test and relevant adjustment of settings.
- Storage space expanding：Provide services for storage equipment expanding, connection settings with host, data backup, transferring and test etc.
- System up-grade：Provide services for Operation System up-grade, and data settings, transferring, installing newest updated program etc.