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| Highlights and Key Achievements

Sustainable Partnerships

Tatung System Technologies Inc. (tsti) translates its core philosophy of "Sustainable Partnerships" into a resilient, high-performing value chain.

By aligning international standards with proactive stakeholder engagement, tsti bridges the gap between upstream suppliers, internal technical capabilities, and downstream clients to co-create an ESG-driven ecosystem.

1. Supply Chain Engagement: Building a Sustainable Value Chain

tsti proactively integrates ESG criteria into its supplier management, establishing clear guidelines for environmental protection, human rights, and corporate integrity:

  • 100% Sustainability Commitment: In 2025, tsti introduced 125 new vendors, and 100% completed the signing of the updated "Supplier Sustainability Commitment". This comprehensive document integrates international standards on labor rights, occupational health, and carbon transformation.
  • Supplier Policy Revisions: The company updated its Annual Supplier Corporate Sustainability Promotion Policy in 2025 to explicitly enforce compliance regarding Information Security Management and Conflict Minerals / Responsible Minerals.
  • ESG Audits & Evaluations: tsti completed written ESG self-assessment forms for 30 annual procurement suppliers and executed intensive on-site audits for 5 key suppliers (spanning software development, agency distribution, and professional services) to monitor field implementation of the UN SDGs.
  • Supplier Performance Tiers: Through semi-annual evaluations using the Supplier Evaluation Form, tsti assessed 32 suppliers in 2025. 30 suppliers achieved Class A (Excellent), and 2 achieved Class B (Meets Standards).
  • Green Procurement Recognition: The company achieved a 165.41% execution rate on green procurement targets, maintaining a local procurement ratio of 94.06% (surpassing NT$ 3.9 billion). This earned tsti a Certificate of Appreciation from the Taipei City Government.

2. Customer-Centric Service Excellence: "OneService" & NPS Milestones

tsti’s downstream achievements are driven by its service brand, OneService, which leverages advanced digital technologies to optimize the customer journey while maintaining strict service quality:

  • Record-High Net Promoter Score (NPS): tsti achieved an exceptional average NPS score of 99.28 in 2025—marking a continuous upward trend from 99.19 in 2024 and 98.23 in 2023—across 39,199 completed satisfaction surveys.
  • AI-Driven O2C Platform: The O2C (OneService Operation Center) utilizes unified dashboards to track service cases and dispatch personnel in real time. Integrations with the LINE messaging app and tsti’s proprietary intelligent chatbot, ibo.ai (along with ibo.helpdesk), allow clients to request repairs and track progress instantly.
  • Proactive Grievance Mitigation: In 2025, tsti handled 12 customer grievances with a 100% customer care coverage rate (utilizing executive telephone interviews or on-site visits) and achieved a 91% case resolution & improvement completion rate Key improvements optimized daily operational discipline, personnel soft skills, and cloud review standards.
  • Escalating ESG Response Rates: Reflecting deep trust from clients, tsti responded to 92 external ESG questionnaires, audits, and engagement requests in 2025 (a massive 170% growth from 34 cases in 2023). Additionally, the company satisfied 28 external cybersecurity audit requests.

3. Highly Commended Partner Recognitions

tsti's collaborative efforts across 2025 earned prestigious honors from global original equipment manufacturers (OEMs), financial clients, and government bodies:

  • Major Global Brand Awards:
    • HPE: Named HPE Partner of the Year (FY25), and won the FY25 HPE Private Cloud AI Innovation Award, Technical Support Partner of the Year, and Sales Partner Outstanding Achievement Award.
    • Dell Technologies: Achieved the elite Titanium Partner Status (2025).
    • Lenovo: Honored as the Lenovo Best Commercial Partner of the Year (FY24/25).
    • Check Point: Awarded the Check Point Greater China White Space Customer Award (FY25).
    • Honeywell: Awarded the Distributor Contribution Award (2025) for Honeywell Security Products.
  • Sustainable Financial Client Awards: tsti received the Outstanding Supplier Award from Yuanta Financial Holding, the Supplier Sustainability Evaluation Excellence Award from Fubon Financial Holding, and the Sustainability Partner Outstanding Contribution Award from Cathay Financial Holding.
  • Industry and Service Recognitions:
    • CIO Taiwan 2026 Elite Vendor Survey: Won both the Cloud & Platform Engineering Award and the Outstanding Service Provider Award (the latter for five consecutive years).
    • CSEA Excellence Customer Service Awards: Honored as the Best Service Innovation Enterprise.
    • Gold Penguin Awards: Secured 3rd place in the Smart Application Category for its 5G AIoT Next-Generation Smart Shipyard project.

Please refer to the Sustainability Report [PDF] relevant chapter for more details.