| NICE Engage Platform - Advanced Interaction Recording

Boosted Scalability 

Remarkably Lower TCO The NICE Advanced Interaction Recorder was designed with the help of a community of customers and leading technology partners; amounting to years of accumulated IT expertise and experience. It supports the most advanced IT standards and requirements, including

Fewer Servers 

By consolidating voice, screen and video; storing and streaming in one server, we’ve substantially reduced the number of necessary servers. This has also eliminated the need to deploy various components; that means less rack space and lower electricity consumption. 

Reduced Network Traffic

In addition to minimal dependency on network connectivity between different components.

Simplification Across the Board

Including solution deployment, maintenance, licensing and redundancy schemes.

Increased Robustness

In every area of the solution: recording, real-time interaction analytics, streaming, storage, performance and much more. 

Ensuring Regulatory 

Complian

NICE has provided regulatory compliant recording solutions for over 25 years to the largest contact centers and trading floors in the world. To address compliance requirements, the NICE Advanced Interaction Recorder is equipped with capabilities that include and address: 

-Advanced retention
-setting Secured APIs 
-End-to-end media encryption 
-PCI DSS compliance 
-Powerful resiliency options (telephony/trading system integration dependent): pool of AIRs, N+1 chains and 1+1 (duplicate) recording
-State-of-the-art business continuity: faster failover mechanism
-Multiple datacenter business continuity and disaster recovery support
-Government security regulations
-DoD data deletion capabilities

Aligned With the Strictest IT Standards

The NICE Advanced Interaction Recorder was designed with the help of a community of customers and leading technology partners; amounting to years of accumulated IT expertise and experience. It supports the most advanced IT standards and requirements, including: -Flexible centralized channel licensing — ability to switch channels across AIR servers by the customer 

-64-bit native code running on Windows Server 2012
-Certified with virtualization environments
-Built-in alarming and monitoring capabilities
-File-based archiving
-Gradual upgrades — runs side-by-side with existing  loggers during the transition period