| Highlights
Pursuing Happiness Workplace Highlights, Milestones and Achievements
In 2024, we continue to build the company into an outstanding ESG-focused happy enterprise, creating a diverse and inclusive work environment. To achieve this, we have implemented a series of innovative initiatives to enhance employee happiness and workplace satisfaction.
First, we are committed to providing a high-quality and healthy working environment. We continuously update and optimize office facilities, and empower employees to provide real-time feedback and facilitate office improvements through our self-developed company app, the General Affairs Repair Cloud. In addition, to further improve employee job satisfaction and efficiency, we will continue environmental optimization efforts across our offices in northern, central, and southern regions.
Second, to promote employee career development, we implement regular training and development assessment programs to ensure continuous learning and growth. We also offer competitive performance evaluation and compensation systems, enhancing employees’ economic security. Non-management full-time employees have seen salary growth for four consecutive years. Moreover, through new incentive programs, we encourage employees to challenge themselves and pursue breakthroughs.
Additionally, the company actively strengthens interactions with customers to ensure the delivery of exceptional customer experiences. We continuously improve service quality by launching service management platforms and adopting collaborative office solutions to create a more professional, timely, and excellent customer experience. This not only helps improve company profitability but also allows employees to gain greater sense of achievement and satisfaction while delivering outstanding service.
We believe that through these measures, based on economic security, we can continuously elevate employees’ customer service awareness and accumulate a sense of purpose and happiness at work, thereby realizing the goal of becoming an ESG happy enterprise.
TSTI Happiness Workplace Highlights and Achievements:
| Year | Milestones and Achievements |
|---|---|
| 2022 | » Successfully implemented ISO 45001:2018 certification in 2020 Launched online digital health management in response to the COVID-19 pandemic in 2020 » Recognized as a Healthy Corporate Citizen by CommonHealth Magazine (CHR) in 2020 » Received Sports Enterprise Certification from the Ministry of Education's Sports Administration for 2021–2023 » Awarded the Health Promotion Mark by the Health Promotion Administration in 2021 » Continued to implement and optimize the real-time reporting through the online APP in 2022 |
| 2023 | » ISO 45001:2018 recertification » Non-management full-time employee salaries increased by 3.89% compared to 2022 » Held a total of 494 training sessions, with 8,466 participant attendances and a cumulative training time of 18,219 hours, showing significant growth from 2022 » Implemented new work plan and performance goal assessment system, including regular one-on-one performance reviews between supervisors and employees » Participated in the CommonHealth Magazine CHR Healthy Corporate Citizen program |
| 2024 | » ISO 45001:2018 recertification » Non-management full-time employee salaries increased by 5% compared to 2023 » Certified by the Ministry of Education Sports Administration as a Sports Enterprise (2024–2027) » Signed the "TALENT, in Taiwan — Taiwan Talent Sustainability Action Alliance" » Implemented an Employee Experience Management System to conduct surveys on employee experience and workplace human rights atmosphere |
Happiness Workplace #Creating a Friendly Workplace Environment #Diverse Talent Development #Occupational Health and Safety
Please refer to the Sustainability Report, Chapter [Happiness Workplace], pages 42~60; Chapter [Appendix], pages 93~113 for more details.